BE ACTIVE LISTENERS
- Remember that it is your responsibility
- make frequent internal summaries
- take key-word notes
- they will help with your oral critiques
- and with your written critiques
GIVE HELPFUL CRITICISM
- avoid negative connotations of the word "criticism"
- criticism, when offered as helpful feedback is always good
- choice of language used is important
- don't use colloquial language
- use course-specific terms
- it is far more helpful when you do
- denotative/connotative language
- stay away from "loaded language"
- be aware of value judgments
- use concrete descriptions
- always begin with effective elements
- don't be corrective:
- " You shouldn't tap your pencil...
- " I wouldn't tap with my pencil...
- own your observations:
- " It distracted me when you tapped with your pencil...
- recognize strengths of the speech and the speaker
- recognize problems to the communication process: noise
- internal and exterior barriors
- avoid "us versus them" debates